To resolve your case faster, please include: the affected ASIN or campaign ID, the event date, and a screenshot if applicable. For Amazon access issues, you can revoke authorization anytime from "Manage Your Apps" in Seller/Vendor Central.
AstralQ depends on the availability of Amazon's APIs (Selling Partner API and Amazon Advertising API). If Amazon experiences an outage, ingestion may be delayed until service is restored.
Email support: 24/7 (replies during business hours, US Eastern). Security incident monitoring: continuous.
If you believe you found a vulnerability or a security incident, email jonathan.a@hatchecom.com. We will notify security@amazon.com and the affected Seller of any material incident per Amazon's Data Protection Policy.
HatchEcom, LLC. — United States